Do you have some Questions?
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Information
You can easily choose the trip you want to book from the list of available trips on the website, then select travel dates and the number of people, and follow the steps to complete the booking and payment process.
Visitors can enjoy activities such as diving in the Red Sea, camel riding in the desert, snorkeling, surfing, kayaking, visiting marine parks, and shopping in traditional markets.
Yes, you can view current offers and discounts on our special offers page, and you can also subscribe to receive updates on upcoming offers and discounts.
Yes, our website offers a variety of accommodation options, including luxury hotels, resorts, and hotel apartments, suitable for all budgets and needs.
We accept various payment methods to make booking trips to Sharm El Sheikh convenient for our customers. You can pay using major credit cards such as Visa, Mastercard, American Express, as well as through popular online payment platforms like PayPal. Additionally, we may offer alternative payment options depending on your location, such as bank transfers or local payment methods. Please select your preferred payment method during the booking process, and follow the instructions to complete the payment securely. If you have any questions or encounter any issues regarding payment, our customer service team is available to assist you.
Yes, you can get a refund 24 hours before the day of the trip
The complaint pertains to the delay of the trip without prior notice or an issue with the service provided during the journey.
Yes, I have informed the tour guide/ trip leaders/ hotel staff about the issue, but it hasn’t been resolved satisfactorily.
I would like to file an official complaint regarding the delay or a specific issue and request compensation for the inconvenience and time wasted.
started its journ Yes, I have recordings of the time when the issue occurred and text messages/email confirming the communication with the staff and the conversations regarding the issue.ey.
You’ll get a notification when your order has started its journey. I suggest improving customer communication and providing clearer instructions to customers regarding the trip policies and possible delays and how to deal with them.
warranty
Yes, we provide insurance options for daily trips that include coverage for sudden cancellations, medical injuries, lost luggage, flight delays, and other potential risks.
Yes, you can purchase and customize available insurance options on the same day of the trip when making the booking, but it’s preferable to do so before the trip starts.
Insurance restrictions may vary depending on the type of trip and provider, and there may be specific conditions such as minimum age or insured value.
The cost of insurance varies depending on the chosen coverage scope, the value of the trip, and other factors. Please check the specified prices during the booking process.
The coverage scope may vary depending on the available insurance options. Please check the specific coverage for each option.
Yes, you will receive contact information for the insurance company along with the insurance certificate, and you can contact them in case of an emergency requiring immediate assistance.
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